We want to make sure there is full disclosure and understanding on our part. The terms of service (TOS) applies to the invoice that was sent to provide services between Fix My CNC, LLC DBA Casa Tidy (Company) and the individual(s) or business entity (Customer) on the invoice for services.
These terms and condition of this agreement may be modified or amended at any time by us. Check back frequently to stay in the loop.
By using, accessing and or purchasing the services, you agree to and are bound by the terms and conditions of this agreement.
If you purchase cleaning services, you agree to pay the amount presented on the invoice prior to an appointment scheduled. You authorize Casa Tidy to bill your credit card at the time of booking for the full amount of the services approved by you prior to appointment scheduling.
Cancellation Policy
Forty Eight Hour Notice
If you need to reschedule your appointment, please do so by giving us forty eight hours (48) notice in advance of your scheduled cleaning time of arrival. We can reschedule your appointment to a more convenient time for both of us. There is no late cancellation fee for letting us know at least 48 hours in advance of your appointment.
Less Than Forty Eight Hour Notice
Appointments cancelled less than 48 hour notice can be rescheduled with availability. We charge $100.00 dollar late cancellation fee for not giving 48 hour notice. We charge this fee because our maids are scheduled for your cleaning time and supplies are set up for your services to be ready for your appointment. Our cleaners are paid by the scheduled houses they clean daily. Last minute cancellations means less income for the maids and possible lost gas expense of driving out to your location.
Services Are Non-Refundable
We do not give refunds for services rendered. We do have a 24 hour guarantee that if within twenty four (24) hours of our services rendered something was missed or not done completely from the check list of services, we will reschedule to go back and make it right.
Final Inspection
If the customer is home or an authorized representative is there at the time of of services, then our professional maids will present you the customer the final inspection list to do a walk through to verify all items are completed. Once the inspection form is signed by you, the job will be considered completed: If the customer is at home during the cleaning and opts to skip the final inspection, the job is considered complete.
We welcome feedback and participation during the final inspection so we can fine-tune and customize our service to our valued customer’s vision and meet any unmet expectations onsite and immediately
Water and Power Must Be Turned On
Please ensure that the water and power services are turned on before our appointment.
Guaranteed Access
The customer agrees to provide guaranteed access so that Casa Tidy can begin cleaning upon arrival. Access can be given in the form of lockbox, door code, or hidden key, or other agreed upon methods prior to arrival..
No Other Companies On Site While Cleaning Is Performed
The customer agrees to not schedule Casa Tidy where other companies could impede our progress. For example, moving companies, painting crews, construction, etc. can create a situation where we are not able to be completely productive and stand by our work. An example that is acceptable to have another crew at your home is the lawn care company. We do understand emergencies do arise, and if you have to call a plumber or a similar service we can work around that or we can reschedule at a convenient time for both us so that we can devote the time and attention that is needed to your home.
Trip Charge
If we are not the only crew in the home at the time we are scheduled, there could be a $100.00 trip charge. See above paragraph no other companies on site while cleaning is in progress. We can reschedule another time that is convenient for both of us so that we focus on our work.
Lock Out
If we are not able to get into the home and there is no response from you with in 10 minutes then there is a $100.00 dollar trip charge.
Parking
If there is a parking policy at your place of residence, we need to know where to park before arrival. The client is responsible for providing information on parking locations for visitors and that is easily accessible to the property. Please provide parking cards, or some approval for being legally parked on residence if needed. For example, apartments may require parking in guest parking after registration, or registration with a parking/towing company to be permitted on the property.
The client is responsible for ensuring that free parking is readily available for the cleaners upon arrival at the client’s residence and for the entire duration of the services being provided. Parking must be available on the property or directly adjacent to the property.
In the event that free parking is not available, the client is responsible for all parking fees incurred by the maids. The client must be available to pay for the parking fees for the contractor/employee/agent upon arrival or prior to their arrival. In the event that parking is not made available by the client, the appointment will be considered a lock-out and the service will be forfeited.
Maid Service Quality Claim
If you have service quality concerns regarding the cleaning services provided to you, you must notify Casa Tidy within 24 hours of your last service appointment and we will send a maid back to your home at the earliest opportunity for both of us to make the issue right at no additional cost to you. You agree that this is your only remedy in the event of a service quality dispute.
If we do not receive any notification from you within 24 hours of the service appointment, you are irrevocably deemed to have accepted the Services and deemed the cleaning Services satisfactory in all respects. Same applies for signing off on all work as satisfactory. Furthermore, any claims, losses, or damage must be reported within 24 hours of your service appointment.
Maid No Show
If an Cleaner fails to attend the Premises within 1 hour of the Service Time and does not provide the requested Service, we will provide the Client with either:
1. a full refund of payments made by the Client; or
2. offer to reschedule the Service at another time mutually agreed between us.
No Warranty
To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied and/or statutory warranties of merchantability, fitness for a particular purpose, workmanlike quality, non-infringement, or compliance with legal requirements. We do not guarantee that use of the Services will yield any specific results. Without limiting the foregoing, Casa Tody, and its parent, subsidiary, and related corporations, and each of their officers, directors, servants, employees, and agents, do not warrant that the Services are accurate, reliable or correct, or that the Services will meet your requirements, or that the Services will be available at any particular time or location, uninterrupted or secure.
Force Majeure
Neither Party shall be held liable or responsible to the other Party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement if and to the extent such failure or delay is caused by or results from causes beyond the affected Party’s reasonable control, including, but not limited to, acts of God, strikes, riots, flood, fire, epidemics, natural disaster, embargoes, war, insurrection, terrorist acts, zombies, or any other circumstances of like character; provided, however, that the affected Party has not caused such force majeure event(s), shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either Party shall provide the other Party with prompt written (can be phone call or text messages) notice of any delay or failure to perform that occurs by reason of force majeure, including describing the force majeure event(s) and the actions taken to minimize the impact of such event(s).
LIMITATION OF LIABILITY
In circumstances where the Client is entitled to recover damages from Fix My CNC, DBA Casa Tidy (including fundamental breach, negligence, misrepresentation, or other contractual or delictual claim), Fix My CNC, LLC DBA Casa Tidy is liable for no more than the amount of actual, direct damages up to the total of the amounts paid by the Client under this Agreement.
1. Neither Party will be liable for any indirect or consequential damages or losses of whatsoever nature.
2. Information provided by Casa Tidy to the Customer during the Project will be for the Client’s use only.
3. The Parties agree that Fix My CNC, LLC DBA Casa Tidy’s obligations will cease upon delivery of the cleaning check list to show all action items done agreed deliverable, and that no direct or indirect liability will rest upon it for the effects of any product or process that may be produced by the Client and any other party, notwithstanding that the formulation of such product or process may be based on the results of the Project.